12^th August, 2025

                                                             JOB ADVERT

Opportunity Bank is seeking for a suitable candidate to fill the position of Branch Manager.

Reports to:                             Regional Manager – Central

Duty Station:                         Kikuubo Branch

Job Purpose:

To Manage and supervise all branch performance and operations by ensuring that the branch delivers appropriate products and services to client’s needs, reliable, quality and timely services to customers, while promoting holistic transformation for both staff and clients, their families and their communities.

Key Result Areas:

1. Branch Management and supervision

• Coordinate the branch staff to ensure achievement of financial sustainability, market coverage, customer outreach, savings portfolio growth, transformation, service quality with a focus on consumer protection and, efficient targets for the branch.
• Oversee all the branch operational activities, including loan disbursement, teller services, account opening,
• Ensure the day to day management of the branch, opening and closing the branch and coordinating available resources.
• Monitor branch office expenses to ensure compliance with budget
• Coordinate all branch management weekly or monthly meetings.
• Monitor all branch property and equipment movement, there security and review condition compared to book value.
• Meet set targets for loan disbursement, Portfolio (PAR) quality and deposits targets
• Member of the branch credit committee
• Ensure that client’s complaints and feedback are appropriately and effectively handled, the complaints handling channels are in place and effectively being used
• Provide assistance to any examination conducted by BOU, other regulators, external auditors and internal auditors
• Achieve branch customer satisfaction rating of 90% and Net promoter 90%
• Ensures that staff don’t knowingly over burden clients with debt by monitoring client’s over-indebtedness.
• Coordinate the annual branch planning process for the branch’s targets and budgets
• Ensure that adequate resources are provided to the branch staff on time
• Train, mentor, advice, guide and support branch staff to ensure staff are motivated and organized to exceed performance targets.
• Ensure staff have annual performance targets that are aligned to OBUL’s strategic plan
• Monitor achievement of performance of the branch against the set objectives and take corrective action against significant deviations.
• Ensure weekly and monthly performance returns to Head office, relating to saving portfolio growth, staffing, client training and general performance of the branch
• Ensure that both new and existing receive quality training in financial literacy, business management skills, loan terms and conditions etc
• Ensure branch ambiance and general cleanness.

2. Operational and credit risk management, internal control and regulatory policies, procedures and systems compliance

• Communicate clearly to branch staff all policies, guidelines and procedures, where training is needed it should be provided
• Ensure high level of product knowledge and risk management systems by all staff
• Ensure that both operational and relationship branch functions and activities follow local banking legislation, client protection guidelines and internal control policies and procedures.
• Implement and monitor security and fraud precautions at the branch to protect customer deposits, bank assets and staff
• Conduct unannounced audits of cash in vault and all branch cash funds and cash limits
• Ensure privacy of client data at all levels, and train staff on how to handle client data
• Ensure branch staff behaviour is in line with the code of conduct, core values and mission.
• Ensure that clients complaints are registered, solved appropriately or escalated to the responsible person at head office within the specified time.
• Ensure that staffs communicate clearly and effectively to clients in a language that they understand, explaining all terms and conditions before sale and during sale.
• Ensure that clients receive signed copies of Key facts documents, loan contracts, and their guarantors also receiving copies of the guarantee contracts.
• Ensures that loan recovery is done according to policy, or in accordance with the acceptable and unacceptable collection practices.
• Ensure staff are well trained in loan assessment and evaluation to prevent client over-indebtedness.
• Ensure that new staff before they are assigned any task are properly trained, but even then, continue offering on job training and mentoring

3. Risk Management and Compliance:

• Identify risk factors and establish frameworks to mitigate risk in the Department making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.
• Ensure compliance with Finance policies and procedures, BOU regulations, budget parameters, and procedures and the risk management framework operational within the Bank. 
• Responsible for closure of audit, risk and BOU findings /reports, and helping resolve issues raised as well as ensuring no repeat findings. 

4. Branch based marketing, sales and client service strategy and approach

• We shall behave in a C.H.R.I.S.T-like manner towards our clients.
• Ensure profitability of the branch through cost controls and mobilizing deposits.
• Ensure staff act fairly and reasonably in all their dealings with a client or group of clients, not discriminate against any customer on the grounds of sex, race, colour, ethnic origin, tribe, birth, creed or religion, social standing, political opinion or disability;
• Ensure staff do not exert undue influence or duress on a consumer to enter into a transaction.
• Conduct client exit surveys at the branch, review the client and staff satisfaction survey and impact assessment reports, use the information for branch improvement is service delivery.
• Promote a sales-oriented culture within the branch that satisfies the needs of clients and recognizes the importance of long-term customer relationships.
• Gain close client contact through field visits to keep abreast with customer needs, service problems and resolving problems as necessary.
• Reinforce the application of superior customer service.
• Ensure that client product and service delivery is aligned to the client protection principles as detailed in the code of conduct.
• Establish linkages with other like-minded organizations that can provide services that OBUL cannot provide to promote holistic transformation e.g Health services.
• Train staff on best customer service and award good customer service.

5. Branch human resource management

• Establish and communicates clear and comprehensive organization structure and job descriptions for all staff based in the branch.
• Carry out quarterly and annual performance reviews, ensures that all branch staff are appraised based on performance objectives and recommending them for training whenever necessary.
• Ensure effective management of poor performance and disciplinary actions
• Induct, train, motivate, coach, encourage and mentor staff.
• Hold regular reporting and planning meeting with all branch staff.
• Reward both social and financial performance
• Ensure staff adhere to the code of conduct and those who deviate face disciplinary actions.
• Promote staff spiritual development activities like devotions, prayer retreats, trainings, team work building activities etc.
• Ensure that both staff and clients have access to HIV/AIDS preventive and positive living information and those who are infected are affected are not discriminated.
• Conduct staff exit survey’s and inform management

6. Transformation and SPM objectives and activities

• Ensure that transformation and Social performance management are embedded in the branch’s strategic plan, staff targets, staff activity plans, budget and daily branch operations
• Ensure that outreach and transformation data is, collected, validated and data is entered into T24.
• After the data has been analyzed, ensure that results are used to improve branch performance and also inform management.

•  Ensure that branch staff performance targets and work plan are aligned to the transformation and SPM OBUL’s strategic plan.

• Ensure branch staff are trained on the vision, mission, transformation impact, and OBUL code of conduct.
• Encourage the discussion, understanding and promotion of transformation activities by all branch staff and clients.
• Promote staff and client transformational development especially personal financial literacy and ensure that it is regularly monitored.
• Ensure adequate resources are provided to branch based transformational and SPM activities.
• Support and promote the OI Network gender policy and the network’s initiatives for gender sensitivity and gender equity.

Minimum Qualifications and Experience

• University degree preferably in Business related discipline.
• 5 years’ experience in banking and 2 year at supervisory level.
• Credit / Marketing and Bank Operations.
• Financial management coupled with sales management.

Personal skills and abilities

• Ability to evaluate needs of customers and determine what products or service would best serve those needs.
• Strong interpersonal and communication skills.
• Leadership and team building skills.
• Negotiation skills.
• Proactive and decisive.
• Good computer skills e.g Microsoft Word, excel, email & Internet.
• Creativity and passion for business development and acquisition.
• Analytical and credit skills.
• People management skills
• Adult learning training skills
• Project planning and management skills

Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.

Interested candidates should send their signed application letters, academic documents, together with their curriculum vitae in one PDF Folder clearly stating the job title in the subject line to recruitment@opportunitybank.co.ug   not later than 5:00 Pm on Wednesday 20^th August, 2025.

 12^th August, 2025

                                             JOB ADVERT

Opportunity Bank is seeking for a suitable candidate to fill the position of Payroll Manager.

Reports to:                             Senior Manager Distribution

Duty Station:                         Head Office

Job Purpose:

To grow the Payroll business in terms of assets (loans) and liabilities (customer deposits), customer base and income through personal selling activities within existing customer portfolio and getting new ones within the Bank’s target markets. Effective relationship management and oversight resulting in optimization of customer satisfaction, retention and wallet share through multiple marketing solutions (cross-selling) from the entire range of the bank’s products and services is critical.

Key Result Areas:

1. Business growth (Sales management and Customer satisfaction)
   1. Formulating the overall product strategy in liaison with the branch management & line manager. This shall entail developing, supervising and controlling the implementation of the product growth strategy and outreach plans in line with the approved budget and timelines.
   2. Responsible for the growth of Assets and liabilities in the Payroll Portfolio organization wide, making sure growth and quality targets are achieved
   3. Monitor performance of the Payroll portfolio making sure key risks are mitigated
   4. Drive personal sales activities targeting potential customers (districts, municipalities, schools, ministries, government departments and entities, etc.)
   5. To conduct visits to existing and potential customers/employers in order to understand customer expectations, complaints and areas of improvement at the branch.
   6. Manage relationships with the key votes for support in growing the business

2. Loan Quality management
   1. Ensure all reservations have dully be executed at all times.
   2. Submit and follow up all loans to PCA for approval before disbursement
   3. Follow up all loans in arrears as per credit policy and procedures in liaison with the payroll analyst.

3. Planning reporting and other duties
   1. Prepare daily, weekly and monthly reports on the performance of the product and key issues that require the attention of management
   2. Develop annual growth strategies and expansion plans based on the market potential and the banks overall strategic plan
   3. Participate in the development of annual budgets for the product

Minimum Qualifications and Experience

• Bachelor’s degree preferably in business related courses.
• Relevant professional qualifications in microfinance, banking, finance or marketing provide added advantage.
• Five years’ relevant experience in Payroll lending, microfinance, banking and at least 2 years at management or supervisory level.
• Proficiency in use of MS Office applications.
• Relevant sales experience.
• Expertise in MIS platforms

Personal skills and abilities:

• Strong Payroll sales skills to prospect and close business deals.
• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality Payroll standards or benchmarks.
• Interpersonal skills to develop and maintain Payroll business networks and to effectively communicate with other Payroll stakeholders who impact performance.
• Strategic awareness to contribute to the strategy of growing the Payroll assets (loans) and liabilities’ (deposits) position of the bank.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required Payroll compliance standards or benchmarks.
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture in Payroll.
• Ability to work under minimal supervision.
• Critical judgement and decision-making skills.
• Leadership skills

Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.

Interested candidates should send their signed application letters, academic documents, together with their curriculum vitae in one PDF Folder clearly stating the job title in the subject line to recruitment@opportunitybank.co.ug   not later than 5:00 Pm on Wednesday 20^th August, 2025.