Frequently Asked Questions
How do I open a new account?
Answer: To open a new account, Visit any of our branches with a valid identification (National ID for nationals and a passport for non-Ugandans) and an initial deposit.
What types of accounts do you offer?
Answer: We offer a variety of accounts to suit your needs. These include savings accounts, current accounts and fixed deposit accounts. Each account type has its own features and benefits. Our staff will be happy to assist you in choosing the right account for you.
What is my current account balance?
You can check your account balance through our online banking portal, mobile app, Opportunity Kussimu or by visiting an ATM near you. Additionally, our customer service representatives at the branch can assist you in providing your current balance.
How can I check my account statement?
Answer: You can view your account statements online through our secure online banking platform. Statements are usually available for download or viewing at the end of each month. You can also receive paper statements by mail upon request.
Can I get a copy of my statement?
Certainly! You can request a copy of your statement by visiting any of our branches or by contacting our customer service on email.
- Can I open an account online?
Answer: You can open an account by visiting any of our branches countrywide. Currently, we do not have an online option to open an account.
How do I transfer money between accounts?
You can transfer money between your accounts through our online banking platforms. Simply log in, select the transfer option, choose the accounts involved, and enter the amount. You can also visit any of our branches or call our customer helpline or send us a WhatsApp for assistance.
What is the status of my recent transaction?
You can check the status of your recent transactions through online banking, mobile app, or by contacting our customer service team on email, WhatsApp or social media platforms. Transactions are usually processed in real-time, but some may take a short time to reflect.
How can I deposit money on my account using my phone?
Answer: You can deposit money instantly to your bank account using your phone through the following steps.
Opportunity Kussimu: Dial *231#, Enter pin, select option 2, then follow prompts accordingly.
MTN: Dial *165*6*1*00*14#, follow prompts till end.
AIRTEL: Dial *185*7*1*10*9#, Enter account number, and follow steps till end.
What are the charges associated with digital transactions?
Some transactions may have associated fees. Please refer to our tariff guide available on our website or in our branches, to understand the charges. Our customer service representatives can also provide detailed information through our toll-free line, WhatsApp line and social media platforms.
How can I apply for a loan?
Answer: You can apply for a loan by visiting our branch, or contacting our loan department. We’ll guide you through the application process and required documentation. You can also contact the customer service team on the official bank contacts for support.
What are the interest rates on loans?
Answer: Interest rates vary based on the type of loan. Our loan officers will provide you with the current rates and discuss the options available to you.
What is the status of my loan application?
Answer: You can check the status of your loan application by contacting our loan department or contact the relationship officer assigned to you. Our representatives will provide updates and may request additional information if needed.
How do I apply for an ATM card?
You can apply for an instant ATM card at any of our branches countrywide, or by contacting our customer service. The application process typically involves providing personal information, and an ATM card fee of 12,000 shillings.
What should I do if my card is lost or stolen?
Answer: If your card is lost or stolen, contact our customer service team or branch immediately to report it. We will deactivate the card and guide you through the steps to order a replacement.
How do I dispute a transaction on my card?
Answer: To dispute a transaction, contact our customer service as soon as possible. Provide details about the transaction, and we will initiate an investigation to resolve the issue.
Where are your ATMs located?
Our ATMs are located at each of our 24 branch locations countrywide. You can also access your account through over 1000 ATM locations of member banks via the Interswitch network.
How do I set up online banking?
Answer: To set up online banking, visit our website and follow the registration process. Alternatively, download our mobile App from google play store or the App store. You’ll need your account information, and our system will guide you through creating login credentials.
What should I do if I forget my online banking password?
Answer: If you forget your online banking password, use the “Forgot Password” option on the login page. Follow the instructions to reset your password securely.
Are my online transactions secure?
Answer: Yes, we employ advanced security measures to ensure the safety of your online transactions.
- Can I access my account through a mobile app?
Answer: Absolutely! We offer a mobile banking app that allows you to access your account, check balances, make transfers, and perform various banking activities securely from your mobile device.
What is the current interest rate on savings accounts?
Answer: The current interest rate on savings accounts varies with accounts. The rate is between 1%-5% while that for fixed deposits keeps changing periodically. For the most up-to-date rates, please refer to our website or contact our customer service team for support.
Are there any fees associated with my account?
Answer: Some accounts may have associated fees. You can find detailed information about fees in our tariff guide, available on our website or in branches. Our customer service representatives will provide assistance
How do I report suspicious activity on my account?
Answer: If you notice any suspicious activity, contact our customer service team immediately. We will guide you through the steps to secure your account and initiate an investigation.
What should I do if I suspect fraud on my account?
Answer: If you suspect fraud, contact our customer service team immediately to report it. We will guide you through the necessary steps to secure your account and investigate the issue.
Can I speak to a financial advisor?
Answer: Certainly! You can schedule an appointment with one of our financial advisors by contacting our customer service team or visiting a branch. Our advisors will assist you with financial planning, investment strategies, and goal setting.
What investment options are available?
Answer: We offer a range of investment options, including savings accounts, fixed deposits, and much more. Schedule a meeting with a financial advisor to discuss your goals and explore suitable investment options.
How can I start saving for retirement?
Answer: To start saving for retirement, consider opening a retirement savings account, such as Extra save account, or a fixed deposit account. Our financial advisors will provide personalized guidance on retirement planning based on your financial situation and goals.
What are your business hours?
Answer: Our business hours are Monday-Friday, 8:30am-5:00pm. Saturday; 9am-2pm. You can also find our hours on our website or contact our customer service for more information. The bank does not operate on public holidays.
How can I contact customer service?
You can contact our customer service team by phone on 0800306306, through our social media platforms (X, Facebook, LinkedIn, YouTube and Instagram -Opportunity Bank Uganda), through our WhatsApp line 0754680049 or by visiting a branch during business hours. You can also send us an email on firstname.lastname@example.org .We are here to serve you.
Can I open an account for my child?
Answer: Yes, you can open an account for your child. Visit our branch with the necessary documentation, including your child’s identification and your identification as a parent or guardian. Our staff will guide you through the process.
- Where are your branches located?
Our 24 branches can be found in the different regions of the country. Please visit the website to see the exact locations and how to access them.