FREQUENTLY ASKED QUESTION KUSSIMU

Mobile banking is also known as opportunity kussimu(*231#) which allows customers to access and manage their accounts using both a smart phone and a future phone(kabiliti/katouchi). A customer should have possessed airtime of at least UGX 500 shillings to register and transact.

To set up for opportunity kussimu, dial *231# and you typically need to provide personal information that you provided us in our bank system.(NIN, mobile number, account number.)

  • Checking account balances
  • Transferring funds between internal accounts
  • Viewing transaction history
  • Bill payments(NWSC, YAKA, TV, URA)
  • Agent Banking cash outs

No, you can access your bank account using any device be it smart or future phone with no internet access.

Customer needs to visit any branch near them then request for a PIN reset or share email to dfs and customer service.

Yes, mobile banking is generally available 24/7, allowing you to manage your finances at your convenience, though some services may be temporarily unavailable during maintenance.

Transactions take 24hrs to be reversed back to your account.

Transaction needs atleast 300/= for it to be completed.