Privacy Policy – Mobile Banking

Opportunity Bank Uganda Limited

Data Protection

Opportunity Bank Uganda Limited is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, and share information when you use the Opportunity Mobile Banking Application (“the App”).

1. Information We Collect

To provide secure and efficient mobile banking services, we collect the following types of information:

Personal Identification

• Name
• National ID or Passport number
• Date of birth
• Gender

Contact Information

• Email address
• Physical address
• Mobile phone number

Financial Information

• Bank account numbers
• Transaction history
• Credit and debit card details

Sensitive Device Permissions

Camera
Used to capture images for KYC verification or cheque deposits.

Contacts
Used to facilitate Send Money or Airtime Purchase features.

Location
Used to prevent fraud and help you locate the nearest branch or ATM.

2. Purpose of Data Collection

• App Functionality: To process transactions, manage accounts, and provide support.
• Security & Fraud Prevention: To verify identity and monitor suspicious activity.
• Regulatory Compliance: To comply with Ugandan laws and Bank of Uganda regulations.
• Personalization: To offer relevant financial services.

3. Data Sharing and Disclosure

• Service Providers: Partners assisting with processing transactions or SMS services.
• Credit Reference Bureaus: As required by banking regulations.
• Legal Requirements: When required by law or court order.
• Fraud Prevention: With law enforcement or financial institutions when necessary.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption and multi-factor authentication to protect your data.

5. Data Subject Rights, Retention and Account Deletion

We retain personal data while your account is active or as required by Ugandan financial regulations (typically 10 years for transaction records).

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate information.
• Objection: Object to processing for specific purposes such as marketing.
• Deletion: Request removal of personal data subject to regulatory requirements.

6. How to Request Account & Data Deletion

Email Request
customerservice@opportunitybank.co.ug

Phone Request
0800 306 306

Requests will be verified and processed within 7 business days. Certain records may still be retained as required by financial regulations.

7. Changes to This Policy

We may update this policy from time to time and will notify users via in-app notification or SMS.

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